Delay in incoming box events

Incident Report for DoControl

Resolved

There is a 3-hour delay in the processing of new events but no data loss.
We are now backfilling those events right now and still monitoring for issues.
Posted Jan 11, 2023 - 21:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 11, 2023 - 21:06 UTC

Investigating

We are seeing delay in incoming Box events, next update in 15 mins
Posted Jan 11, 2023 - 20:50 UTC
This incident affected: Box Webhooks.